Guest's Review of Orange Broadband www.orange.co.uk/time
13th Dec 2008
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Hard to find BUT read below
Bad Points
Customer service was unhelpful in my experience, albeit an expensive one at 50 pence per minute!
General Comments
In the past I have been the biggest critic of Orange Broadband. However a few weeks ago I had a prolonged connection problem which was the final straw. I found their Head Office direct line (via say no to 0870) I called and have since spoken to three very professional employees of Orange which got me a free upgrade in my package, three months free broadband, followed by a free wireless router that I did not have before. I therefore urge you, if you have problems to do the same. I must tell you they do have some good empathetic, sensible staff, it is just a crying shame that they are, apparently, losing customers head over heal because of their policy of using overseas call centres as far as I am aware...
On average, people found this review helpful
Members' Comments onGuest's Review
desertsky
on 8th Jul 2009
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I found this review helpful because I believe that they MUST have some employees that care about the customers. It is just a shame that they are hidden behind unpublished phone numbers and calls are screened by people apparently trained to keep them off the line.