Caxton FX Currency Exchange www.caxtonfx.com Review

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Caxton FX Currency Exchange www.caxtonfx.com
2.9 stars
Average rating for this product is: 2.9 out of 5

From 2 ratings and 9 reviews

Thumb down 44% of users recommend this product

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Guest's Review of Caxton FX Currency Exchange www.caxtonfx.com

13th Dec 2008

Overall Rating

5 stars
  • Value for money
    5 stars
  • Speed of service
    5 stars
  • Type of customer
    Personal
  • Customer Service
    5 stars
Good Points

Ease of use.
Its a Master Card so is accepted everywhere just like your credit card.
SMS top-up, balance enquiry and blocking.
Quick and very efficient customer service.
Easy to add a secondary user (just like your credit card).
Its black so it looks good!


Bad Points

None.


General Comments

I 1st got the Euro card earlier this year for a trip to Spain, I found loading the card and checking the balance by SMS a great help.
My mate had picked up a pre-pay card, in store, from Thomas Cook. We never found a place that would accept it as it didn't have his name on and they'd always ask for ID to use a card (as it wasn't embossed either that threw them, one lady thought he was "Thomas Cook").
Needless to say that not what you need on your hols.
I had no problems at all with my Caxton card, used it all over, checking my balance and topping up by text when ever.
So I also got a Dollar card for a trip to the US I've just come back from, again no problems using it (they ask for ID too) rang the card services for balance check ups, a (US based by the accent) automated service, quick and simple to use (only as my text costs abroad are extortionate!).
Arrived back and logged in online to my account to check the statement, noticed notice I was "over" by $40 and that I seemed to have been charged of the number of items twice. Ran customer services, got through quickly, explained the problem, Damien quickly identified the answers a solutions and sorted it there and then (1st was a payment on a manual machine which was banked late, so I just paid the difference to zero the account, and 2nd was a bar tab where each round was authorized and then the final payment took these amounts in to account).
All in all I couldn't be happier! I haven't stopped recommending it!

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