Guest's Review of Freedom Direct Holidays Limited
11th Dec 2008
Overall Rating
- Value for money
- Customer Service
- Have you booked through this tour operator before?Yes
Booking procedure good - no problems. Taxi failed to show at airport. Incorrect information given by operative in UK concerning canceling return taxi. Complaints department extremely unhelpful and have failed to answers the points raised. Good prices, booking system but dreadful complaints department. Two letters later I am still trying to get an answer from Freedom Direct Holidays.
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Members' Comments onGuest's Review
idtodd on 11th Dec 2008
Web Links
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AITO - Association of Independent Tour Operators - AITO: Tailor made
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So you can relax knowing that everything is already paid for while you're on holiday with the UK's 'Best All Inclusive Tour Operator'.
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United States Tour Operators Association: Smart Travel with Tours
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European Tour Operators Association
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Federation of Tour Operators - FTO
FTO work on behalf of their members to ensure the continued long term success of the air inclusive holiday's ... Federation of Tour Operators - FTO home page
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Can you please contact our complaints dept. We would be more than happy to discuss your outstanding complaint.
Regards
Freedom Direct