Zurich Car Insurance Review

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Zurich Car Insurance
1.6 stars
Average rating for this product is: 1.6 out of 5

From 1 rating and 34 reviews

Thumb down 29% of users recommend this product

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mimicil's Review of Zurich Car Insurance

9th Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Best Cover
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Norwich Union
Good Points

None. It all sounds very good when you join.


Bad Points

Their Call Centre is in India. The lines are awful which makes it difficult to hear what they are saying. The staff are under-trained to give proper assistance. They just read out stuff that is irrelevant to the question.


General Comments

I took out additional Green Flag cover to the comprehensive policy I already had with Zurich (They rang me and talked me into having it on the phone by offering 40% discount). I enver received any details of the additional Green Flag recovery in the post.
The car broke down on M23 - Green Flag took more than 1 hr 30 mins. to arrive. Conflicting advice was given by Zurich on the phone relating to what one is entitled to under the policy. As a result, the car ended up in a unsuitable garage which was not equipped to carry out the repairs.
There is supposed to be a £10 refund for lateness but it has been denied by staff in the claims dept. I also found out they will pay for a courtesy car if it's supplied within 24 hrs! Most garages do not have a courtesy cars available at short notice. And the courtesy car has to be under 1700cc. All these restrictions guarantee they never pay anything for a courtesy car.
Basically, Zurich Comprehensive Car insurance and Green Flag recovery is not worth the paper it is written on. AVOID.
I have now AA insurance and AA road recovery - which cost about the same amount.

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