Emirates Review

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Emirates
2.1 stars
Average rating for this product is: 2.1 out of 5

From 7 ratings and 125 reviews

Thumb down 33% of users recommend this product

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guinne's Review of Emirates

8th Dec 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Flight From - To
    BKK - DUB - MUC
  • Flight on time?
    4 stars
  • Comfort on flight
    1 stars
  • Flight Date
    08.12.2008
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    1 stars
Good Points

Airplanes very new and clean, good connections if no problems occur


Bad Points

Handling of problems if something goes wrong, 4 flights 3 times same meals.


General Comments

We had the same problem, stuck in Bangkok, no word from anyone, they just let you suffer. Used almost 500 baht on calling their office. Even tried to call their office in Germany for help, just got the answer Bangkok office is responsible and phone number I already knew.
Bangkok office weren't able to help at all. Every day new information. On our flight day just the information to be at the airport in due time, when I asked if the flight is confirmed, the lady on the phone said "yes", 5 minutes later she told me the flight is cancelled.
We got on a airplane but were told that our connector out of Dubai to Munich might be full (on a confirmed ticket !!!)
We know that the last week in Bangkok was hard for any traveller and airline, but instead of doing it like other airlines, to send in more planes to get their stranded people out, Emirates cancelled their flights for almost one week after the airport reopened.
This was the last time I used them, for sure !!!

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