O2 Review

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O2 go to www.o2.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 4 ratings and 309 reviews

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Guest's Review of O2 Mobile Phone Network

7th Dec 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Signal Coverage
    3.5 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    0.5 stars

I have 7 weeks left before I am entitled to an upgrade. Unfortunately, my phone has stopped working properly, and I have a very limited range of functions. The scroll buttons won't work and I can't send or reply to texts easily. O2 have suggested I send it in to be repaired, but this will take 2 weeks. They will not agree to an early upgrade, despite the fact that I have been with them for years. Out of principle, I'm going to cancel my contract. I'm really disappointed by their poor approach to customer services and relations.

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Members' Comments onGuest's Review

  • l2kshow on 15th Jan 2009

    just to let you know if you have a nokia or Sony Ericson, there are certain carphone warehouses with repair stations specifically for these phones. Just take a copy. Of your contract to one to show the phone is still in it's contract. I would call one just to check where your nearest one is

    Three employee

  • FLOMAR on 27th Jan 2009

    I am having the same problem with only four weeks to wait for my upgrade. I have two N95s on contract and both are not charging properly any more. O2 want both to be sent back and are not prepared to give me a loan phone. As mobiles are part of essential communication when you have children and are running a business this is an impossible and unreasonable situation to be put in. I too am particularly dissatisfied and as I have been paying for two phones and O2 broadband it will be a shame to have to change everything because their business does not make sense!