Novatech Direct Ltd www.novatech.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 2 ratings and 37 reviews

Thumb down 43% of users recommend this product

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Figen's Review of Novatech Direct Ltd www.novatech.co.uk

6th Dec 2008

Overall Rating

1 stars
  • Value for money
    4.5 stars
  • Delivery
    On time
  • Quality of website
    3.5 stars
  • Goods purchased & cost
    Laptop £500
  • Customer Service
    0 stars
Good Points

Very cheap, good items.


Bad Points

Terrible customer service, poorly trained staff, low quality products, misleading information. I would not recommend.


General Comments

I bought a laptop from Novatech about 2 months ago. The X15GS Pro Model, 1.8ghz core 2 duo, 2gb ram, 200gb hard drive, 17" screen and a nvidia 9300GS graphics chipset. I ordered the laptop over the phone, and asked for their buy now pay 9 months later deal. The employee on the other end of their sales line said yes right away, and we belived it was all setup. Two weeks later without any warning, novatech withdrew £500 from our bank account without authorization, after weeks of phone calls they finally admitted that you cannot place a buy now pay 9 months later purchase over the phone, which we where not told. After asking them to return our money and allow us the offer, they either refused, hung up or told us they would phone back later and would not call back. Our first laptop was of poor quality, with a large scratch on the top, a dead pixel right in the centre of the screen and an apparrent hard drive failure after two weeks. When I moved the laptop at all, it would crash. After many more phone calls, novatech reluctantly replaced the laptop. The second laptop failed with the same problem a month later, and after sending it back two weeks ago we still have not had a new one back (despite their 10-day return guarantee).

I would not recomend buying from novatech over the phone or over the internet, althought i cannot pass judgement on their service in store.

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