The Gift List - John Lewis Review

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2 stars
Average rating for this product is: 2 out of 5

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Frustratedcouple's Review of The Gift List - John Lewis

6th Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

None. Items that would have impressed were not available and converted to vouchers.


Bad Points

As many have said here, I too believe that John Lewis' wedding list is ran terribly. They are unable to deliver to two addresses, charged for out of London delivery and randomly converted (in our case) a third of the items ordered into vouchers. The possibility of all this we were never made aware of when we entered their store and registered.


General Comments

We think that the John Lewis Gift List has a poorly built system for dealing with a wedding list. Unlike every other online ordering system I've dealt with they have no way of knowing if an item is available or not at the time of purchase, nor can they reserve the item digitally the moment a purchase occurs. The items ordered are apparently collected over a series of months. It is now two months since our wedding and we have received four of 50 or so items. We are still receiving email updates telling us that items are now suddenly unavailable and our friends' purchases have been converted to vouchers.
The most frustrating thing about all this, as all the other reviews show, is how they just don't seem to care. Some staff I dealt with seemed rude and apathetic towards me, I never received return phone calls, or responses to requests for management letters explaining the problems. I feel that they know couples can do little to fix the situation - they can't cancel all their orders and shame their friends by having all their purchases returned. If this list had been put together by our own money we would have cancelled the order a month ago and demanded a full refund. John Lewis know we can't do this with our friends' generosity and I think that it appears they take advantage of the situation.

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