Spark Energy Gas & Electricity Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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valueicon's Review of Spark Energy Gas & Electricity

5th Dec 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

None


Bad Points

Customer Service
Communication Between Departments appears to be little
Incorrect Commitments
Wrong Billing Followed By some Rude Recovery Agents


General Comments

When I moved into a new rented house, the letting agency bound me to switch to Spark for gas & electricity saying they are cheaper and the letting agency is moving all properties with them over to spark.

I was pretty happy with npower but thought to go ahead with spark. Little did I know.

Firstly they took a lot of time and many phone calls to complete the switchover. Then they sent me wrong bills on three occasions. One of the bill was only for a period of 10 days and the amount was over £80 for my small one bedroom flat. I had paid over £80 through monthly direct debit but there was no mention of that amount on the bill. Where did my money go?

I find it takes a lot of time to connect to a customer service person on their line. I kept a record and my average waiting time before I hear a human voice was 20min.

I chased them over phone several times, every time i got the answer that the bill is sent in error and a new bill will be produced. But then nothing changed and they then passed over the case to Recovery Agents, some of who were rude and started to send me threatening letters.

Now I have decided to move it over to the court with legal action on Spark Energy. I have also filed a written complaint to the letting agency for what I feel is misguiding the tenants.

From my experience I understood, they are very poor, I would switch to any top 6 energy companies and at least your complaints are heard by the respective companies or the watchdog agencies.

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