mikewhitbread's Review of Anglian Home Improvements - Anglian Windows www.anglianhome.co.uk
3rd Dec 2008
Overall Rating
- Value for money
Windows fitted in 1984 were good quality and very good workmanship. Windows fitted in 1989, not quite such good workmanship but quality still good. Windows fitted in 2005 reasonable workmanship and quality fair.
Bad Points
Work in 2005 was fair, all windows and door on another house. But... after sales service is not just poor, it is really really poor.
General Comments
The house is in North Lancashire and my 92 year old Aunt lives there alone. She is intelligent, has all her faculties, but is no longer as strong or able as she once was. Each time it seems we have called Anglian for repair under guarantee they say:
Oh what a pity, our man has just done a job in your area, his next scheduled visit is in two months....This despite a back door that she was unable to open (it was pointed out that this was a a fire escape). They eventually came, 'adjusted??' the lock barrel, and left. It is still unreliable. The latest call (Dec 08) took the mandatory two-months was for a bathroom window which does not close properly and a bedroom window that was impossible to open unless you were very strong. The visiting 'engineer' asked the 92-year-old if she had any WD40, NO, any Vaseline, NO, any cooking oil? YES he then lubricated these windows with cooking oil?
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