Thrifty Car Rental Review

Watch this item
1.4 stars
Average rating for this product is: 1.4 out of 5

From 0 ratings and 43 reviews

Thumb down 16% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


whatIthink's Review of Thrifty Car Rental Car Hire

2nd Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Country & City of hire
    UK, Swindon
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    Dec 2008
  • Condition of vehicle
    Poor
Good Points

None


Bad Points

Poor service and couldn't care less attitude.


General Comments

This review is all about customer service when trying to book a rental car at Thrifty, in Swindon, 3 weeks in advance, so the condition of the car noted above, was irrelevant.
They state that the age limit for drivers is 70 years, but add that it can be extended to 75 subject to medical checks. I reported at a request to book in that I was 72 but in good medical condition and if necessary could provide my own insurance by my own car insurance company. Initially they said they would check and ring back. No call. Then when I rang again, they said it was not their policy in any circumstances to rent to the over 70s. They were not interested in my offer to provide my own insurance and then, quite out of the blue said "that in any case the car I wanted in 3 weeks time was fully booked" and rang off. I then contacted Enterprise rent-a-car who were a little cheaper and very obliging with no problems about booking.
I sounded to me like a disgruntled employee who couldn't be bothered to deal with the admin and simply said "No". I did ask to speak to someone in higher authority but was told that no one was available.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

whatIthink's review has yet to be rated - Be the first!

How helpful did you find this review?