Toys R Us Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

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allyh82's Review of Toys R Us

1st Dec 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    N/a - they didn't arrive
  • Layout of shop
    2 stars
Good Points

None I'm afraid due to my experience, although the website is handy to see what toys are available out there (Ben 10, Highschool Musical etc)


Bad Points

Customer service
Charged me for an order which they cancelled


General Comments

I placed an order with Toys R Us over £100 but never received an order number. My credit card company confirmed that the amount had been paid to Toys R Us, but Toys R Us's customers services simply refused to discuss the issue as I did not have an order number, despite providing clarification from Barclay card, together with the authorisation code for the order. They seemed unprepared to do anything about it after numerous telephone calls and emails. Luckily I have entered a dispute claim via Barclaycard and I will get my money back. I have read on the web that if you place an order and one of the items goes out of stock when you're placing the order, you either cannot complete the order, or you get charged the full amount of the order and Toys R Us cancel the entire order as well - seemingly without any feedback to yourself at all. I would advise that if you order, at least do so with a card that provides protection.

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