Auto Europe Car Hire Review

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Auto Europe Car Hire
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 67 reviews

Thumb down 27% of users recommend this product

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paulevans's Review of Auto Europe Car Hire Car Hire

30th Nov 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Spain, Las Palmas
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    22/11/2008
  • Condition of vehicle
    Excellent
Good Points

Looked good value at first


Bad Points

Do not advise that you have to pay for a full tank of petrol whether you use it all or not.


General Comments

Note sent to Auto Europe -
1) On the voucher it had the local car hire as Europa. When I arrived at Las Palmas I could not find any car hire agent called Europa.
Having spent 30 min looking for Europa and making enquiries with Airport information I discover that Europa had changed their name to Gold Car !
Auto Europe never advised me of this. So first impressions of Auto Europe were not good.
2) Gold Car have a policy of charging you for a full tank of fuel (54 euros for diesal!) and advised I should bring the car back with an empty tank as I was being charged for a full tank whether I use it or not !
The car hire was only ever to get me to and from the airport plus a couple of trips during the week. I used only 1/3 of a tank of fuel!
This is unacceptable and a tactic to make additional money by Gold Car and made the cost of the car hire through Auto Europe not so competitive with the likes of Avis/Hertz which from previous experience only charge you for the fuel you use.
On my Auto Europe voucher no mention was made of the policy for charging the customer for a full tank of fuel whether used or not.
As I'm sure you can appreciate my experience with Auto Europe has not been very positive

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