Lalainlillyville's Review of Last Minute, www.lastminute.com
29th Nov 2008
Overall Rating
- Value for money
- Ease Of Navigation
Get this.... I do not travel. I stay close to home since the economy has left my husband out of a job after 18 years of dedication with his company. We watch every penny and I am very careful when online and NEVER gave out my card or bank info but somehow when I checked my balance through online banking I saw a 600.00 charge for lastminute.com. I was about to make our mortgage payment but our money was gone. I freaked and went online to see who they were and got a phone number that offered NO CUSTOMER SERVICE just reservation info and confirmation. I went thru 5 minutes of automated questions I couldn't answer because I did not book anything until I finally got to talk to a woman who I could barely understand. I insisted on talking to her supervisor who said he couldn't help me unless I gave him my card number and 3 digit security code. (yeah right, I said.... there's already a 600.00 charge on our account) Our name did not show up in their system nor the last 4 numbers on my card. This guy could barely speak english and I asked him where he was located and he said west palm beach florida but the main headquarters was in India. I went to our bank with all the information. (In a week they had my money credited back) but they still said his main office wants a photo copy of my card and the security code and he will have them check into it and it would take 3 to 4 days for them to check it out.. My card had to be canceled to save any future charges from them and I found out I was not the only person this happened to with them. They are owned by travelocity who was even less help and didn't offer any assistance at all.
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thank you for letting us know that lastminute.com is owned by Travelocity because the company that my sister was able to rebook everything last minute was Travelocity but at double the price! They are clever aren't they? They must know that people will have to rebook immediately if they've made holiday plans and they definitely won't rebook with them again but with another company....and so they own the other companies too!