DFS Review

Watch this item
1.5 stars
Average rating for this product is: 1.5 out of 5

From 1 rating and 34 reviews

Thumb down 15% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Elizabeth Stone's Review of DFS

27th Nov 2008

Overall Rating

1.5 stars
  • Value for money
    2.5 stars
  • Quality of service
    1.5 stars
  • Goods purchased & cost
    2 seat Sofa, £844
  • Layout of shop
    3 stars
Good Points

I received delivery of a sofa on 27 November 2008. I am very pleased with the item. It is a very comfortable sofa. The delivery, which is the reason I have posted here, finally took place. This is the only good thing about it.


Bad Points

Arrived at 16:30 GMT. They did not ring the bell, just a quiet tap on the door frame. I could have missed them. I showed them the bell is operative. They said, later, they had three other calls to make. This made me think they were in a rush.


General Comments

I think that if I had not heard the tap on the door frame then I would not have had the sofa delivered. It appears to me that nearing the end of the working day they may use this ploy to try to gain time, making people book another delivery day. Can this be so? It certainly looks like it to me.

Any complaint about them not arriving may then be dismissed as they would be able to prove that they did call at the house. They have to phone in to the company to tell them where they are going next, and I do suppose that there is a tracking device in the delivery vehicle which records their driving hours.

I feel that the company should phone customers who are waiting in all day for the items to arrive to tell them the latest delay and the expected time of delivery. The sofa was not a cheap one. A top rate delivery service should be provided. Take note please, DFS Furniture Store.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Elizabeth Stone's review has yet to be rated - Be the first!

How helpful did you find this review?