MFI Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 130 reviews

Thumb down 13% of users recommend this product

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Guest's Review of MFI

25th Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Goods purchased & cost
    Not Set! Not Set!
Good Points

Good staff in the store at point of sale, helpful, not pushy and knowledgeable

Delivery men excellent, very helpful


Bad Points

Delivery management and customer service


General Comments

Delayed 3 times on delivery of extractor fan, no notice received, I felt I had to do all the chasing, now been 2 months since I paid and I've ordered from a different supplier but now they are telling me it has been delivered and they seem to be putting me off on my refund, store manager not available whenever I have asked to speak to one or when he is 'the computer is letting him' and central customer service appear to have no information or authority, they cant just tell me whether the item is being delivered or not, and I don't trust them now when they say it is as so far that has been wrong.

I feel as though the call centre staff end up getting treated like punchbags as they are the only people available, which isn't fair on them.

I was very impressed initially, more fool me. I will now go through small claims for my refund and will not deal with them again.

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