Greenwoods Hotel Spa and Retreat, Essex Review

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2.9 stars
Average rating for this product is: 2.9 out of 5

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Sarah colli's Review of Greenwoods Hotel Spa and Retreat, Essex

24th Nov 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

The breakfast and the room were great


Bad Points

I found staff to be very unhelpfull, electical fault in our room meant we were left with no heating or t.v and it was freezing !


General Comments

We booked Greenwoods Hotel Spa and retreat in Essex for our magical wedding night. what a joke!After struggerling through the doors with my beautiful wedding gown on, gifts and bags the receptionist didnt even look up! congratulate me or my husband or even offer to help with our bags. He told us our room number and that was it. we got to our room and after several attempts with the card the door wouldnt open, so i was left holding everything so my husband could go back to reception and sort out the problem, when he returned he said we had been given wrong room number and that was why we couldnt gain acsess. when we got into our room it was freezing, no bathrobes, in a spa hotel? had to phone down for that and again the next morning as heating didnt work. heating worked but every 15 mins it cut off and so did tv. Breakfast came which was lovely but had no salt or pepper or ketchup so had to phone down again! when we left reception didnt thank us for our custom or even look up for that matter. Really upset with the treatment recieved and the fact that we payed £200. The room just seems unjustified for the service we recieved. I did call greenwoods and spoke to a manager who said she would call me back and never did, so i called back and left another message and guess what no one called me back, so i called again and was told that they never recieve complaints and if we book again we will recieve 10 -15% off.Big deal!dont book this hotel save your money.

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