1car1 Car Rental Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

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eyates's Review of 1car1 Car Rental Car Hire

24th Nov 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    London Bridge, UK
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    07/11/08
  • Condition of vehicle
    Average

Good point, the van was fine and did the job. Bad points. We hired the van from the London Bridge branch and (despite originally trying to give us a van where the side door didn't work) all seemed fine until 2 weeks after we returned the van a letter arrived explaining that they had charged a congestion charge fine plus £47 worth of admin for the Monday we had returned the van. Quite apart from the fact that you would assume that a van hire branch within the congestion zone would have prepaid for its vans, you would have at least expected them to tell you that they hadn't. We also had the van on the Friday yet we did not get a fine from this. They did not tell you that you needed to arrange your own congestion charge and it doesn't make sense that the Friday was already paid. Their admin fee is extreme.

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Members' Comments oneyates's Review

  • Rob1car1 on 6th Jan 2009

    Hi There, im sorry to hear about your dis-satisfaction with the charge that has been made.

    1car1 do not have a branch within the congestion zone so this is why you would not have received a charge for the Friday, But if you drove through a CCZ while the vehicle was in your possession then you are liable for the charges.

    All of this is made clear with flyers in all of our locations, plus all of our locations surrounding the CCZ ask all customers to sign a seperate agreement notifying them of the charges.

    If there is anything else you think we should be aware of then please do not hesitate to contact me direct.

    Rob Gillespie
    Development Manager
    rob.gillespie@1car1.com