Budget Car Insurance Review

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Budget Car Insurance
0.5 stars
Average rating for this product is: 0.5 out of 5

From 1 rating and 64 reviews

Thumb down 3% of users recommend this product

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fallenxiii's Review of Budget Car Insurance

24th Nov 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Young Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Currently Claiming
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    N/A
Good Points

They're fine, as long as you never have to deal with them in any way.


Bad Points

Everything when you have to deal with them.


General Comments

Had a car accident about 2 months ago now. We contacted Budget within hours of the crash and explained what had happened. They promised us a call back within a few hours. Nothing happened for a few days so we called them again and were once again promised a call back. After two weeks of waiting we went direct to the underwriters, Zurich, only to be told they had no record of our claim! Went back to budget and after being passed from pillar to post and being on hold for over half an hour we finally started to get some where....or so we thought. The car was sent on to a garage and a hire car was arranged (this is now 3 weeks after the initial phone call). After another 2 weeks we hadn't heard anything so we contacted the garage who informed us that budget hadn't given them the go ahead to do the repairs. Another phone call to budget told us that they were investigating issues with our claim but no one had bothered to tell us this. We have now paid for the car to be fixed on a credit card, and will be arguing with Budget just as soon as they decide to come back to us and let us know what they're actually doing. All in all never ever use this company!

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