FOTO.com www.foto.com Review

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1 stars
Average rating for this product is: 1 out of 5

From 11 ratings and 47 reviews

Thumb down 13% of users recommend this product

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bbond's Review of FOTO.com www.foto.com

23rd Nov 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Delivery
    Up to a week late
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Photos £10
  • Customer Service
    0 stars

Very dissappointed with what at first looked like a cheap and cheerful website. As soon as I ordered my photos, I realised I had made a mistake and needed to cancel them. I trawled through their terms and conditions and FAQs and couldn't find any information on how to cancel my order. I couldn't do it from the 'track my order' part of the website and emailed them many times, but I never received a reply (despite the average email response times they publish saying 24 hours or whatever). So I ended up getting my photos which were poor quality that I didn't even want. Not having the facility to cancel your order is probably breaking online retail legislation. Either way, it is appalling service and I would never recommend this company.

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