Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

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hktiger's Review of Empire Direct www.empiredirect.co.uk

23rd Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    0 stars
  • Goods purchased & cost
    Fridge and Freezer
  • Customer Service
    0 stars
Good Points

None


Bad Points

Seemingly poor communication between them and the suppliers


General Comments

My builder ordered a fridge and a freezer from Empire Direct on 2/11/08 and on 4/11/08 confirmed delivery on 14/1108. On that day, I called them in the afternoon and was told that they did not place the order on time and therefore, goods are not ready and I had to arrange another date of delivery on 19th Nov. On that day I called them in the morning and was told the courier would contact me an hour before the delivery time. Soon after the call, I received a txt message from my builder asking to call the number to confirm the delivery date. I then called the number and was told there was no record of the delivery to my address and suggested me to contact Empiredirect. I called them and was told the goods had shipped to somewhere else because I had not confirmed the delivery with them. Then I was told I needed to wait for further 2-3 weeks for the goods. I had wasted my 2 days of annual leave on 2 seperated occasions. I then advised my builder to cancel the order the following day. After my builder had cancel the order and had the confirmation of the cancellation from Empiredirect via email, the following day some one from the courier company left a voice message on my mobile asking me to contact them to confirm of the date of the delivery?

I certainly will not order any goods from them in future.

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