MFI Review

Watch this item
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 130 reviews

Thumb down 13% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Carolyn Martin's Review of MFI

21st Nov 2008

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Poor customer service
  • Layout of shop
    2.5 stars
Good Points

Have been a customer for 20 years with no problems until now!


Bad Points

Can't get hold of them by phone whenever I try. I haven't yet received any return calls at all although they say they will in 3 hours of you leaving a message.
Head Office seem to be making excuses. Have received no email replies as yet.


General Comments

Ordered bathroom on 7/9/08 from Barnstaple store as they said they would match internet price. Arrange delivery for 18th November. Had phone call from Marktwo on 12th to say bathroom wouldn't be delivered until further notice. Barnstaple store closed down 2 weeks ago and Exeter has taken on customers. Tried ringing them constantly for last 2 days leaving messages but I haven't received a phone call back as yet. Marktwo wont refund money as they are a separate company to MFI and says I can order from them direct, if i can get a refund from MFI. MFI head office seemed unhelpful to me so I rang all available numbers on their Website to get told that Exeter can only deal with it. Sent emails as well but I have not yet received a reply. I have written to Exeter, I would go there in person but the store is 60miles away. Rung Truro and Plymouth stores but they have the same answer phone system which was unhelpful to me.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Carolyn Martin's review has yet to be rated - Be the first!

How helpful did you find this review?