O2 Review

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O2 go to www.o2.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 4 ratings and 309 reviews

Thumb down 35% of users recommend this product

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twolianne's Review of O2 Mobile Phone Network

21st Nov 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Signal Coverage
    4 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    0 stars
Good Points

Good mobile phone coverage


General Comments

I have moved my contract to Orange and I will be urging other to do the same as I have been constantly disappointed with the service I have received from O2. I asked to freeze my contacts for a few months and was told 'no', even though I had an 18 month contract with O2, when I decided to leave they offered me the opportunity to freeze in the future- very helpful!
I then took my MAC code and was told I have to phone on specific day to cancel my account... when I phone they told me a different day! I then moved my number across to Orange thinking I only had 2 weeks left on my O2 account and got a direct debit of £55 taken out of my account on the 17th Nov, even though the account has been cancelled and I have barely used the phone.

When I called up on their premium number to discuss the bill, I was told I would be credited, they didn't know how much and I would have to call back up (on their premium number to claim the money back that had just been take). I think this is disgusting. I then asked if I could be put through to the complaints department and I was told 'no' as far as I am concerned as they do not deal with customers... this is the worst customer service I have so far experienced!
I feel terribly sorry for the staff at O2 who must have to deal with huge amounts of abuse due to the system and in my opinion unhelpful procedures.
When I tried to send an email to complain I was told it had too many letters... another brick wall I feel... I will be glad when I have nothing more to do with them!

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Members' Comments ontwolianne's Review

  • nikkiyoung on 9th Jan 2009

    I have had the same problem with o2. Their customer service is not friendly and is very unhelpful.