Euroffice Stationery Review

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1.7 stars
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hannahv's Review of Euroffice Stationery

20th Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

The furniture we ordered arrived promptly.


Bad Points

The most appaling customer service I have ever experienced.


General Comments

We ordered some office furniture from Euroffice for a new office in our building. The furniture arrived two weeks ago promptly, we unwrapped the furniture put together one item and then set to putting the desks together, unfortunately we had been sent the wrong instructions as they were for another model of desk. A slight glitch I thought that could be solved fairly easily! Oh how wrong I could be. I rang and spoke to a member of staff who seemed efficient, who said she would get in touch with the manufacturer and get them to send instructions over and she would email me with them. Great I thought, very efficient. Days passed with no response so I called again and was told the member of staff had the instructions in front of her and as their scanner was broken (a bit ironic for an office supply store) they couldn't email them to me but was putting them in the post there and then. Fine. Two days passed and no instructions, I called again and was told they had only that day recieved the instructions from the manufacturer. So I mentioned what I was told previously. Two days later no instructions. We seem to have since spoken to nearly everyone in the team all of whom have said they will post the instructions to us and still no instructions! How difficult can it be? This is the most frustrating experience I have ever had with a supplier and the worst customer service I have ever experienced anywhere. We will never use this company again and we would advise others to stay clear. In the past we have always used Viking and have never had a problem, we tried Euroffice for the first time with this order and we will not be reusing them. We have been left with an office on which we are paying rent but in which no one can work as there is no furniture. Truly appaling.

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