mclachlan's Review of Cathay Pacific
20th Nov 2008
Overall Rating
- Value for money
- Flight From - ToHK-Sydney
- Flight on time?
- Comfort on flight
- Flight Date11/2008
- Ticket classPremium Economy
- Customer service
- Quality of food
Cathay must be now one of the worst airlines in the world when it comes to handling its customers on the phone. I thought Qantas was the worst, but this airlines takes the gold medal. I have spent two months ago 45 minutes for them to answer the call and again today they have taken 33 minutes, so they did not break their own record. This is what happens when you outsource your front line to some fool of a company. The supervisor told me they were lack of staff. There is a global recession on and they do not have enough staff. None of the bankers are flying now, and they soon wont have an airline as well. They charge 10% more for their tickets and offer less and less all the time. I will switch to SIA now and China Airlines who have better service and keener pricing.
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