ASOS - Review

2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS -


“I feel I've experienced disappointing post sales...”

Written on: 19/11/2008

Good Points
Good collection of clothes, items arrived fairly quickly and without much delay

General Comments
I feel I've experienced disappointing post sales customer service. I spent about £120 on my first order and had to return an item as it did not fit but I have not been able to follow up as there isn't any phone number provided and I haven't received any correspondence from them yet regarding a refund despite sending emails. Very frustrating experience and I would think twice before purchasing from them again. Also agree with some of the other comments regarding poor quality of material used on certain garments and colours/appearance of actual product differing from that displayed on website.

I feel that need to include a customer service phone line to deal with refunds/returns

  • £120

    Goods purchased & cost

  • On time


  • Quality of website

  • Value For Money

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