Marks & Spencer Flowers www.marksandspencer.com/flowers Review

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

emjaycee's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

☆☆☆☆☆

“I ordered Marks and Spencer Flowers for a friend from...”

Written on: 17/11/2008 by emjaycee (1 review written)

Good Points
none

Bad Points
I found them totally unreliable

General Comments
I ordered Marks and Spencer Flowers for a friend from the local store. Paid cash. Flowers never arrived neither was she contacted on the given phone no. On phoning, the Marks and Spencer agent said it was because the name wasn't on the delivery note even though he could see it on the system. He agreed to resend and again they didn't arrive. On phoning again the agent said they would refund the money by cheque. Cheque didn't arrive. On phoning yet again the agent said it was because it took 2 weeks to process. After 3 weeks it hadn't arrived and after phoning yet again the agent said it was that the post code had been entered incorrectly by them and it would be reissued. I still have not received the cheque as yet and I've now given up. I'm £35 poorer and my friend has never received her flowers. WELL DONE MARKS AND SPENCER!

  • Flowers £35

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

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