Germanwings Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 1 rating and 3 reviews

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frequentflyer10's Review of Germanwings

15th Nov 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Flight From - To
    Berlin-Munich
  • Flight on time?
    1 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    10/2008
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    0 stars
Good Points

Relatively cheap


Bad Points

Lost our luggage and handled the whole matter horribly! It's been nearly a month since they lost our luggage and we haven't seen one cent yet!


General Comments

Germanwings lost our luggage on our flight from Berlin to Munich. Below is a list of all what went wrong thereafter:
1. After reporting our luggage loss at the airport, customer service told us that only purchases made 48 hours after our report were refundable. Since we arrived on a Friday night and 48 hours later meant Sunday (and stores are closed on Sundays), we bought our basic necessities at the airport knowing that we would never get our refund.
2. For the next 48 hours we conversed with different very incompetent Germanwings employees. As expected, the calls turned out to be even more frustrating. We dealt with employees who couldn't find our lost luggage report to those who found our report but couldn't tell us what was being done to search for our luggage. They royally screwed up our long weekend trip to Munich and not to mention the cost of our numerous calls to Germanwings because they never bothered to call us as agreed upon.
3. They made us send them a list of all the items in our luggage along. And immediately after receiving our list, they sent us the official form and made us fill it all out again! This time they asked us to include the brand and cost.
5. After we sent them the official form - note everything handwritten, since didn't send us a form in write-able format - they wrote back telling us that they need proof of purchase.
6. So we had to fill the whole damn thing out again and rummage through our bank accounts in search of purchases.
What they still have not been able to tell us is whether we will be compensated at all and what form of compensation we can expect. So now we've been spending nearly every weekend dealing with our luggage loss in one way or another. Our bargain long weekend trip to Munich with Germanwings is turning out to be our most expensive trip this year! Think twice next time you fly Germanwings - or at least consider just bringing a carry-on!

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