Beds Direct www.bedsdirect.com Review

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Aggrieved customer's Review of Beds Direct www.bedsdirect.com

14th Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Absolutely none


Bad Points

Very poor delivery service and mostly indifferent customer service staff


General Comments

I would not recommend anybody to buy anything from Beds Direct.

I ordered a clearance bedstead from this firm. On the day of delivery I received a phone call from Beds Direct to say that only two of the three packages would be arriving as the other one had been temporarily lost by the couriers. The first two packages duly arrived and I was assured that the other package would be located and delivered the following day on an early delivery as I had to go to work.

The following morning, nothing arrived and when I phoned Beds Direct nobody knew anything about the matter. It transpired that the delivery firm still couldn't locate the missing item. I might add that at this stage Beds Direct had also charged my credit card with the full amount on the basis that a full delivery had taken place.

The above scenario was repeated several times with me having to take time off work for deliveries that didn't take place.

Eventually, following several phone calls, always from me, Beds Direct had to admit that it was unlikely that the missing package would be found and that they would refund my credit card.

No offer was made to replace the missing part and no apology has ever been forthcoming. In fact I have found some members of the customer service staff really quite rude.

When I queried why I couldn't have a replacement, they said that it was because the bedstead was from clearance and refused to replace it with new stock even though this was available.

When I queried what was to happen to the parts that had been delivered, I was told I could simply dispose of them myself. On pointing out that this was most inconvenient and that it was their fault, they said that they would arrange for the couriers to pick them up. I have twice been told that they would pick them up and I am still waiting.



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