Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

Thumb down 23% of users recommend this product

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railyphill's Review of Empire Direct www.empiredirect.co.uk

13th Nov 2008

Overall Rating

0 stars
  • Value for money
    1.5 stars
  • Delivery
    Still waiting
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Fridge Freezer
  • Customer Service
    0 stars
Good Points

NONE


Bad Points

Customer Service
Failure to deliver
Offer Products they do not have


General Comments

I would neither use Empire Direct again or recommend them to anyone. We tried to buy a fridge freezer from these guys. Firstly they said we would have it within 7 - 10 days. 3 weeks later we received a call saying we would have the item the following thursday and that we should unplug our fridge / defrosted ready for them to take that away. We did putting all our frozen goods in Freezer bags... Only to be told on the day of delivery it would now be a further 5 days before they can deliver the item. So we now have wasted all the frozen food!

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Members' Comments onrailyphill's Review

  • john k23 on 5th Jan 2009

    Have you tried legal proceedings to recover costs? I would.