Marks and Spencer Pet Insurance Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 3 ratings and 70 reviews

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AbberCat's Review of Marks and Spencer Pet Insurance

12th Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    1 stars
  • Have you made a claim?
    Yes
Good Points

Paid for an illness promptly.


Bad Points

Did not pay out when dog had to be put to sleep.


General Comments

My dog was ill and then had to be put to sleep. I pay my insurance by direct debit, my dog died at the beginning of the renewal time, when I sent my claim through they advised me that because my dog had been treated in the first month of the yearly renewal and had died I still needed to pay the full annual premium £600, they would therefore take this off my vet bill I had sent them which basically meant I owed them money which they said in the circumstances they would not ask me to pay. I mean how's that, yes I know it says it in the policy wording that they MAY set the rest of the direct debit monthly payments against your bill, I said if my dog had died in the last month of the previous year they would have only offset one payment against the bill, they said this was correct, oh how I wish I had the foresight to put my dog down in the correct month!

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