Cebu Pacific (CEB) Review

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Cebu Pacific (CEB)
1.1 stars
Average rating for this product is: 1.1 out of 5

From 2 ratings and 12 reviews

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ocelot711's Review of Cebu Pacific (CEB)

12th Nov 2008

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Flight From - To
    Manila, Philippines to Taipei, Taiwan
  • Flight on time?
    4.5 stars
  • Comfort on flight
    3.5 stars
  • Flight Date
    10/2008
  • Ticket class
    Economy
  • Customer service
    0.5 stars
  • Quality of food
    0 stars
Good Points

It was on time. The price would have been low if they hadn't charged me twice.


Bad Points

Horrible website. Poor customer service response. They charged me twice and didn't remedy the situation


General Comments

Cebu Pacific is a budget airline, sort of like the Ryanair of Asia, or at least, that's what it would like to be. However, their online booking system is a nightmare. It constantly times out and requires one to re-enter information. It is not well set up for entering addresses not in the Philippines and claims there is a problem with the address even if there isn't one. The booking process will take about two hours with all the timeouts.
But what is worse is their problem with accepting foreign credit cards. I entered one card, but was immediately told it was declined though there was no reason it should be. Then I entered another card, which was accepted.
The next day, however, the day before my flight, I received a message that my card had not been accepted after all and that my reservation would be canceled. I immediately called the airline and they said I could go to the airport and pay if I arrived five hours before the flight. This was inconvenient, but I did it and paid with another card.
Later, when I received my bank statements, I found out that both cards had been charged.
I have written three times to complain and have received no response.
So my trip cost twice what it should have and wasted hours of my time. So much for the budget airline!

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