Capital Car and Van Hire Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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chelsea581's Review of Capital Car and Van Hire Car Hire

10th Nov 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Country & City of hire
    West Hampstead, London, UK
  • Choice of vehicles
    Good
  • Date of hire (month/year)
    November 2008
  • Condition of vehicle
    Excellent

We found Capital Van Hire through the Sixt website, and Sixt gave me the contact telephone number as the one on their site did not work. Booked the VW Transporter T28 by phone. It was in very good condition with only 1200 miles on the clock. We were asked to pay a 350GBP deposit plus 65 GBP for the 24 hour rental. Checked the bodywork before taking van away. Returned it in good time, and the employee checked the van again and said it was all good.
Returned to the office from the drop-off point, to retrieve our deposit. Office employee said all was in order, until a timely phone call advised him the spare tyre was missing ! Apparently removed from underside of van. Unfortunately we had not checked on pick-up nor did the drop-off guy check for that in front of us on pick-up or return, but it was ticked on the contract. Told it would take 72 hours to get a quote for replacement wheel and tyre. In the meantime, they have cashed our credit card payment. Have advised credit card company to request final invoice and contacted Office of Fair Trade.

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