B&Q Kitchens Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 0 ratings and 26 reviews

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noggin49's Review of B&Q Kitchens

10th Nov 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
Good Points

Well designed, quality cabinets


Bad Points

Fitting service and customer care non existant.
Made about 40 calls and many times no calls back.


General Comments

I would not recommend anybody having thier kitchen installed by b&q contracted installers.
I ordered my kitchen on 18th july 2008 having chosen an onyx worktop only to be told that they would only supply and fit the kitchen with this type of worktop.
I agreed as thier salesman told me that it would be installed within 8 weeks.
During August i recieved a call from complete kitchen fitting service(b&q contractors)that my start date was to be 1st of October) .
1st of October came having taken 2 days off work and to no suprise at all the elusive kitchen fitters never appeared.
I rang the installers only to be told ,quote! (Oh i'm sorry but we should have rang you to tell you that we could not make that date.
After many calls a new date was arranged for 3rd of November.
Again i arranged to have 2 days off work I recieved a call from the installers on 3rd november at 9 am from the installers saying that thier fitter was outside my house and could not get any reply,I hastily ran out side and suprise no fitter.
I rang back the installers saying that there is nobody outside.
Eventually the fitter turned up saying that he had been at another address as stated on his paperwork.
10am b&q turned up with my kitchen having been sent to the wrong address (same as fitter).
checked parts delivered no suprise all was not well lots of parts missing.
OH IM SO FED UP CAN'T WRITE ANYMORE
9 days after still no worktop,sink,cooker,washing machine,incomplete cabinets,flooded kitchen where fitter used wrong fitting on washing machine.
BEST OF LUCK TO YOU ALL.
Be prepared for take away food

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