Air Auto Portugal Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

From 0 ratings and 17 reviews

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Guest's Review of Air Auto Portugal Car Hire

10th Nov 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Faro, Portugal
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    Oct 2008
  • Condition of vehicle
    Poor
Good Points

Used Airauto previously two years ago, and they seemed to be fine, I found them to be ok, supplying a new model car in good condition.


Bad Points

This time, disastrous service and equally dreadful car.
Old, well used and worn car with approx 55,000km. On my way to holiday destination, service required light came on. Phoned company, pleasant girl on phone - suggested I come up straight away and told me that the car would be replaced, (great as I didn't feel safe in the car and it was making an unusual noise which I didn't consider normal, nor satisfactory for a two week rental).
Arrived, and was met by a totally unhelpful rep, who told me to wait for a car as they didn't have any due in! (She would have believed white was black). I explained my phone call etc. Finally given a different car with half tank of fuel and told I was to bring it back full as that was the conditions. Explained unhappiness at situation, but was dismissed.
Accepted the car as was being bitten by the local flying insects, so in haste. Car had almost 75,000km, and was obviously a number of years old.
Dreadful customer service, poor quality of car, and would be very very reluctant to use them again.


General Comments

As per previous poster, long queues, and to be presented with a car that was of poor quality, an old model, and with terrible customer service, I would recommend that one seriously considers going elsewhere.
There are many many other car hire companies operating in the area.
Trust me, based on my experience, I did look elsewhere during my stay on the basis that I will be back in Faro and require car hire. You have been advised.

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