Canadian Affair Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 4 ratings and 65 reviews

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simoncmg's Review of Canadian Affair

6th Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Manchester - Calgary
  • Flight on time?
    0 stars
  • Comfort on flight
    0 stars
  • Flight Date
    Jan 09
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

Reasonable prices


Bad Points

Lack of communication. Withdrawn offers. Incompetent staff.


General Comments

Over 20 people have booked flights and accommodation with Canadian Affair as I am getting married in February. Originally booked from Manchester to Calgary.
[1] Return flight changed from Monarch to Thomas Cook - no problem
[2] Outbound flight changed from Manchester to Calgary to Gatwick to Calgary. I had a feeling this might happen as I read something on a website about this. I rang CA and asked if the flight was still going from Manchester. They said yes. We only found it that it actually was going from Gatwick when I tried to book extra leg room on Monarch's website and the flight number we entered said it was going from Gatwick. I rang CA and said that if wasn't acceptable and they said you can either fly on the Wednesday before or the Wednesday after, which wasn't any good as we had a wedding organised. It was only after shouting and asking to speak to a manager that they offered to fly us to Gatwick from Manchester on the Friday night and put us up in a hotel.
[3] They had an offer on their website for lift passes which had the terms and conditions mixed up
[4] The offer on lift passes [buy 4 days get 1 free] hadn't got an end date on the website or in the brochure. I tried to book lift passes on the 3rd November and they said sorry the offer finished on the 31/10. Even though it was still on their website. Other tour operators still have the offer, but you can only book it with the company you have booked your holiday with (short and curlys comes to mind).
[5] One of our friends has just received a revised invoice with an additional £120 on it. She contacted CA and they couldn't even tell her why!
After all this I can ony give you one piece of advice.
Even if they appear cheap I would rather pay more and deal with someone that is a bit more competent!

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Members' Comments onsimoncmg's Review

  • John Dickinson on 15th Dec 2009

    I found this review very helpful because...it shows that C.A. are listening to their customers putting the remarks which if they did listen to their customers would enhance and improve the companys reputation.