Hotpoint WD860 Review

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Hotpoint WD860
1.2 stars
Average rating for this product is: 1.2 out of 5

From 2 ratings and 37 reviews

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nkendrick's Review of Hotpoint WD860

3rd Nov 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Special Features
    Not supplied
  • Durability
    1 stars
  • Service & Support
    1 stars
  • Owned Product For:
    More than 1 year
  • Ease of Use
    3.5 stars
  • Style
    2.5 stars
Good Points

Looks stylish


Bad Points

Very unreliable. Long drying cycle. Door seal folds gets covered in smelly gunk and mould on a regular basis.


General Comments

Four call outs in two years on our Hotpoint WD860. The first two were for a dryer fan failure.

One engineering cal out was confirmed but never passed to an engineer so no-one came. On the last call out, Hotpoint/Indesit sent the wrong parts and so I had to stay off work for another day.

2 weeks ago we had to have the main logic board, motor and motor controller replaced because the whole lot suffered a cascade failure and I had to dive to pull out the power as the machine popped, sparked and smoked. Now the door sensor has failed and I am waiting for yet another engineering visit.

Spoke to customer services about the string of repairs and it seems they just couldn't care less and their only suggestion was to purchase a rolling service/repair plan.

I will NEVER buy another Hotpoint or Indesit machine.

This one was total rubbish

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Members' Comments onnkendrick's Review

  • nkendrick Rank: Lance Corporal on 7th Dec 2008

    Additional Comment from N.Kendrick. 7th December 2008

    Another month and another dryer fan failure - error F-13 and the familiar, strong hot smell of burning motor.

    Off we got to Hotpoint to book another call. We are seriously considering sending Hotpoint a bill for our fuel and money costs of using the local launderette and the cost of one of us taking a day off work to be in when the engineer turns up.

    See you in January for another motor or logic board failure report. Happy Christmas.

  • nkendrick Rank: Lance Corporal on 25th Jan 2009

    Here we are - 25th January 2009 - and there is water all over the floor below the unit so a seal has broken somewhere or the water pump's gone. Another month - another visit from the repair man.