Pro Direct Soccer www.prodirectsoccer.com Review

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3 stars
Average rating for this product is: 3 out of 5

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tlgraden's Review of Pro Direct Soccer www.prodirectsoccer.com

1st Nov 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    On time
  • Quality of website
    0 stars
  • Goods purchased & cost
    90 US
  • Customer Service
    0 stars
Bad Points

Order process, poor customer service. Charged my account two months ago, however I have not received exchanged product yet. Would definitely not recommend this site to anyone ordering outside of the UK.


General Comments

I ordered a pair of boots before the season started based on the dropped down menu under sizes. The drop down listed the boots in US sizes, which I wanted. When I received, they were in UK sizes, which was a full size too large. I feel the error is on the side of how the website and the back room shipping are connected. When I returned, I received an email stating the boots were shipped, however no tracking information. It also included another charge for shipping, even though their website stated no charges for shipping on exchanged items. I contacted them twice by email, and received no reply. I finally went to the expense of an overseas call, but the Returns Department was not available when I called. The Customer Service Department took my message, and stated I would receive a call back. It has now been two weeks and I have received no return call yet. Now my season is over, I would even accept a full credit on my order, but can not seem to get anyone with Pro-Direct to resolve. Will have to turn to my credit card issuer to try to resolve.

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