Royal Bank of Scotland Review

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Royal Bank of Scotland
1.1 stars
Average rating for this product is: 1.1 out of 5

From 1 rating and 26 reviews

Thumb down 19% of users recommend this product

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97SmithS's Review of Royal Bank of Scotland

Overall Rating

0 stars
  • Telephone Banking
    0 stars
  • Local Branch
    0 stars
  • Customer Service
    0 stars
  • Internet Banking
    0 stars
  • Cash Point Facility
    0 stars
Good Points

Easy account to open, can apply online.
Uses a card reader for added security
One of the last big banks to issue a solo/maestro card.


Bad Points

Poor customer service.
Awful online signing in process.
Poor help pages online.


General Comments

I opened a basic Bank of Scotland Key Account for emergencies and at first all was well. The online application was a breeze and the card showed up in no time. Then the troubles started, my pin never arrived so far I have both rung and visited a branch for a reissue (4 months later still nothing) this has rendered me unable to withdraw or transfer cash (you need your pin to use the card reader) so I ended up buying something online just to get at my money. Am trying to close the account but with no luck they haven't responded to my letters.


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