Office Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 16 reviews

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Guest's Review of Office

1st Nov 2008

Overall Rating

0.5 stars
  • Value for money
    3 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Trainers £60
  • Layout of shop
    4 stars
Good Points

They have a good range of styles of shoes


Bad Points

Customer service and a poor no refunds policy.


General Comments

Just had a really bad experience in the Covent Garden Office shoe store. I bought a pair of high top trainers last week and after taking them home and trying them on in the house, they felt like the had some extra material inside that would rub against my feet - decided that I wanted a refund rather than an exchange and was told that it is not their company policy.

Not only did the sales person seem rude towards me, they made one of the girls in the store with the same size feet march up and down the store in front of everyone claiming that they were perfectly comfortable - I tried to explain that everyone's feet are different shapes but it was apparently shrugged off.

I have bought many shoes in the store and never had to take them back until now, so had no idea of the policy. They certainly didn't tell me when I bought them.

I'm really disappointed, not only with the policy but the way I feel they treated me.

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Members' Comments onGuest's Review

  • storm7 on 5th Aug 2009

    I found this review very helpful because... it rang true. Office is a disgrace. Staff are always snide and unhelpful