Mega Bus Review

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Mega Bus
2 stars
Average rating for this product is: 2 out of 5

From 9 ratings and 32 reviews

Thumb down 47% of users recommend this product

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Guest's Review of Mega Bus

31st Oct 2008

Overall Rating

1.5 stars
  • Value for money
    2 stars
  • Cleanliness
    3.5 stars
  • Reliability
    0 stars

I have traveled Mega bus a handful of times, mostly between Chicago and Minneapolis. My experiences have been varied. I have consistently found Mega bus to be the cheapest option, and it scores points for convenience. Reservations can't be refunded, but they can be rescheduled for $1. I also think Mega bus attracts a better class of passenger than Greyhound, perhaps due to only online booking. As other reviewers mentioned, you trade some comforts for the lower price: there is no station to wait in, and without any support staff the loading and ticket checking is very slow. In my experience the bus almost always got a late start, though sometimes we made up the deficit en route.
I was satisfied with Mega bus until my most recent trip on June 29, 2008, which I would like to describe in more detail. Half way from Minneapolis to Chicago, near Madison, we had a rest stop at a gas station. As we were leaving, the driver turned away from the curb too sharply, swinging the back of the bus into the building. An awning smashed one of the rear windows, luckily no one was hurt. The driver called in the accident and told us a replacement bus would arrive in 1.5 hours. When passengers asked for an update an hour later the driver told us he was not in contact with dispatch and we should call customer service. Once every half hour someone would call customer service and be assured that a bus was en route and would arrive in 20-30 minutes. This went on for 6 hours before a bus arrived. We arrived in Chicago 7 hours late. I was never offered a refund, or even an apology. This was, of course, an isolated incident and it is not my intent to smear Mega bus. Given the atrocious management of our incident, can I be confident that Mega bus headquarters is sufficiently prepared to handle a truly serious incident, for example an accident with injuries? I am inclined in the future to choose an alternative service, taking into consideration more factors than simply the lowest price.

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