Budget Car Rental Review

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0.7 stars
Average rating for this product is: 0.7 out of 5

From 3 ratings and 52 reviews

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Guest's Review of Budget Car Rental Car Hire

31st Oct 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Country & City of hire
    Dublin, Ireland
  • Choice of vehicles
    Poor
  • Date of hire (month/year)
    Sept 2008
  • Condition of vehicle
    Poor
Bad Points

Couldn't-give-a-damn attitude, unhelpful, and clearly have no concept of customer service whatsoever. The hidden costs made this go from a cheap rental to an expensive one. Note that they charge for a full tank of fuel (which is refunded if you return the car full).


General Comments

We turned up at Dublin Airport and we were greeted by the main desk to say our car was ready. When we actually got to the hut were the cars were booked out, we were told that we had been given an 'upgrade'. I had booked a station wagon and they wanted to give me A 4X4 with small luggage space. I refused, saying that it was the luggage capacity I needed. After 45 mins, an Octavia was offered, complete with a seriously smashed in nearside front wing and no wheel trims. I refused this, after which they lost interest and I had to argue for another half an hour before eventually I settled for an Avensis (fortunately a friend had turned up and we were able to transfer some of our luggage to his car). The Avensis absolutely stank of cigarette smoke and had not been cleaned adequately.
I read the negative reviews but I didn't take enough notice. This company is awful and I strongly advise you keep well away from them. Don't be tempted by what seems like cheap prices. I will never use this company again.

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