Bowness-on-Windermere, Burn How Hotel Review

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Piglet33's Review of Bowness-on-Windermere, Burn How Hotel Lake District

29th Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    Not supplied
  • Accommodation
    0 stars
  • Food
    0 stars
  • Location
    0 stars
  • Date of stay
    booked for 28th October 2008 but did not stay
  • Tour Operator
    none
  • Customer Service
    0.5 stars
  • Resort
    0 stars
Good Points

We got our money back !!!! We did not stay...we found another more superior room at a cheaper rate to theirs.


Bad Points

Dirty room which you could write in the dust on the table. Single bed head board hanging off. Dirty toilet. Wash hand basin plug stuck closed. In my opinion, not accessible to wheelchair even though advertised as so.


General Comments

The has to be the worst experience of holidaying in the Lakes.
The room was advertised on the web as wheelchair accessible, my young son who is wheelchair dependent couldn't get his wheelchair through the font door of the room, even though they brought a wooden ramp to access the step up into the room. There was a stone pillar obstructing the doorway on the outside, the door way was way too narrow. After getting the wheelchair round to the rear of the room, with the use of a wooden ramp provided by the hotel and a lot of physical help from myself...we finally got inside the room. We were met by the pleasant aroma of filthy toilets...so much so we felt physically sick. The room was filthy, you could write your name in the dust on the tables, the single bed was falling to bits.
Once in the room my son could not access the doorway into the bathroom as the doorway was too narrow and the corridor of which the door led was too narrow.
We did not stay the night...instead asked for our money back and we booked and stayed at a neighbouring hotel again at fraction of the price and this time fully accessible.
This room was a complete contrast to what was pictured and advertised and the price was unbelievable.
The night before we had stayed in a luxury room in another establishment at a fraction of the price. I would not recommend this hotel. This hotel is NOT wheelchair accessible !!!!!!!

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