Next www.next.co.uk Review

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2 stars
Average rating for this product is: 2 out of 5

From 14 ratings and 27 reviews

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jonah1892's Review of Next www.next.co.uk

29th Oct 2008

Overall Rating

0.5 stars
  • Value for money
    1 stars
  • Delivery
    Up to a week late
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Electronics
  • Customer Service
    0.5 stars
Good Points

None


Bad Points

Customer Service, Delivery System


General Comments

I ordered something from their website on the sunday night, promised delivery tuesday morning.
tuesday 8pm rang customer service and was told to ring back the next day as they are not allowed to contact the courier after 7pm?
rang the next morning and was told the courier was sick the day before and that it would be DEFINITELY delivered that day before 5pm...
rang them 7pm the next day and was told his car had broken down and it would not be delivered till the next day (2 days overdue) and it would be sometime around midday, was then asked if that was ok (like I have a choice) wasn't even offered a refund for delivery charge.
finally arrived the 3rd day at 8pm...
Am still waiting to hear back from their customer service department about my complaint 7 days later

will not be using them again, will pay outright end of the month and cancel my account

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