MFI Review

Watch this item
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 130 reviews

Thumb down 13% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Guest's Review of MFI

29th Oct 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Kitchen £1950
  • Layout of shop
    3 stars
Good Points

Friendly staff


Bad Points

Customer service
Systems
Handling of complaints
Lack of stock
Staff competency on ensuring all parts of what is needed is included.


General Comments

We bought a kitchen from MFI and had someone to come out and measure up. When we were invoiced there were a number of items missing on the order, and was told that there were items that we didn't need on the initial invoice. Went down and made payment within the time limit stated, system was not working to process payment so paper work filled out for staff to put through on another day - this apparently wasn't done so our order was cancelled without us receiving notification. We phoned up 3 days before delivery was expected only to be told our order had been cancelled, even though we had sourced a builder and ripped out our kitchen ready for the delivery. New delivery date was 6 weeks later! I felt the way the situation was handled was poor, we had no alternative but to get our money back and have now used Howdens who have stated we will get our kitchen the next day after order - I would never use MFI again!

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

Guest's review has yet to be rated - Be the first!

How helpful did you find this review?