Furniture Village www.furniturevillage.co.uk Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 7 ratings and 39 reviews

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newshound's Review of Furniture Village www.furniturevillage.co.uk

28th Oct 2008

Overall Rating

5 stars
  • Value for money
    5 stars
  • Delivery
    On time
  • Quality of website
    5 stars
  • Goods purchased & cost
    Leather Sofas x 2, £995
  • Customer Service
    5 stars
Good Points

Stylish, cool-looking product
great value for money
friendly, but not pushy, customer service
excellent delivery with good communications
Overall a very satisfying experience


Bad Points

none


General Comments

Ten days ago, we went into Furniture Village's Exeter showroom to have a look at their sofas. We really liked the Zante and decided to go for 2 two-seater sofas. Two salesmen in particular were each very helpful. But neither of them was hassling us to make a decision and gave us exactly the right amount of attention, without being over the top. We couldn't decide on sofas for our front room, but as we were heading for the exit we came across the Shalimar - and fell in love with it. We decided to sleep on our decision and came back the following morning. Safe attentive help from one of the salesmen, but again nothing to feel we were being pressured into buying. Though by now we had made up our mind that we would be buying the two Zantes and we loved the Shalimars too, but couldn't decide if the 3-seater was just a bit too big for our lounge. We plumped for two 2-seater Shalimars and then went to the salesman to order. All very painless, put down a 25 per cent deposit on our credit card. And told we should have the Zante within the next couple of weeks. Well, 9 days later, the two Zante sofas are now installed in our back living room. And look fab and very comfortable to sit on. The two guys who came to deliver were both so professional and courteous. They unpacked each sofa in turn and put on the legs for each and then left us to enjoy sitting on them! And they do look fantastic! We are so pleased. I called the Poole store (which arranged delivery) and the Exter store where we ordered, to say thankyou. We're just waiting for our two Shalimar sofas to arrive now, which hopefully will be within the next 4 weeks. We'll keep you posted.

newshound

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