joy n's Review of Cheap Hotel Resorts, www.cheaphotelsresorts.com
27th Oct 2008
Overall Rating
- Value for money
- Ease Of Navigation
Cheaper than other sites I had checked for same hotel. Instant confirmation of booking.
Bad Points
Very difficult to contact by phone. Anonymous reply to my e-mail query.
General Comments
I became very wary of this site having read reviews regarding same. I had already booked 2 nights with this company and money was already taken from credit card so contacted hotel directly a few weeks ago to be told they did not have a booking for my 2 rooms. I explained the situation to the hotel reservations person and they informed me that some of the internet sites do not forward names until 2 or 3 days prior to checking in date and to phone again nearer our date of arrival. She also informed me that the hotel was now fully booked for my required dates. I tried to contact the company by phone but got no reply, so i e-mailed them explaining my concerns and got a reply from" nobody" to tell me my booking was secure.
I was delighted when I phoned 3 days prior to date of booking that my rooms were indeed available to me and fully paid for. On arrival at hotel I was told that the double room I had requested was unavailable due to overbooking, needless to say I was not very happy. I was assured this was due to an error by one of the hotel staff and not "cheaphotelsresorts", however when I explained to them that I had phoned 3 days prior to this and was told my booking was secure they upgraded me to a luxury suite at no extra cost. I had already saved a substantial amount by booking through this site so was absolutely thrilled.
Despite my previous worries about this site, due to my most favourable outcome I would use this site again, and would recommend it to friends but would tell them to read other reviews so they could make their own minds up whether or not to use it.
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