Evans Cycles www.evanscycles.com Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Guest's Review of Evans Cycles www.evanscycles.com

27th Oct 2008

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Delivery
    A few weeks late
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    Bike £2000
  • Customer Service
    0 stars

I feel that Evans Customer service is very poor. They appear to me to be a sales based organization and I felt as though once I had handed over my money they took almost no interest in me. When challenged on why it takes weeks to replace a safety critical part on warranty they blamed the manufacturer. I found that very suspicious and contacted the manufacturer direct, in fact they told me it had taken Evans 2 weeks to send the part to them in the first place. They had sent the part out next day. It then seemingly took Evans a further 2 weeks to fit the replacement part. So all in I was without my £2000 pound bike for a month. I questioned them about this and apparently this is the way all bike shops worked and they wouldn't make money if they did it any other way. I find this hard to believe as I have bought lots of bikes before from other retailers and always had any problems fixed really quickly, I only got the bike from them due to Bike To Work. I am now doing my best to get my company to change its Bike To Work partner.

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