Fresh Review

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Fresh
1.8 stars
Average rating for this product is: 1.8 out of 5

From 4 ratings and 60 reviews

Thumb down 32% of users recommend this product

Best Price: £FREE !

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exfreshmobile's Review of Fresh Mobile Phone Network

26th Oct 2008

Overall Rating

1 stars
  • Value for money
    3 stars
  • Signal Coverage
    2.5 stars
  • Time with Network
    Over 1 Year
  • Customer Service
    1 stars

Been with them for a couple of years. Service been getting worse and worse. Once they mixed my account with someone elses and sent my passwords to their email address. I couldn't even access my own account online because the temporary passwords wouldn't work either. I tried getting new passwords dozens of times and they all failed leaving me with no access to my own account. Went for Auto top-up that tops up when credit reaches £5 (simple eh!). It fails a lot of the time. Get texts in the middle of the night saying "top-up has failed". They have no explanation when you phone them just a long list of excuses. Spent a fortune on phoning their customer services number because the website is down alot (all weekend so far again). When top-up fails you have to phone them and go through all the security protocol to top up instead of the system trying again until it works. Was with Easy Mobile and went to Fresh on their recomendation when they stopped trading.
Going to ASDA mobile now. It's half the price and is backed by Vodafone networking. It cannot be any worse than Fresh.

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