First Choice Airlines Review

Watch this item
First Choice Airlines
2.5 stars
Average rating for this product is: 2.5 out of 5

From 12 ratings and 142 reviews

Thumb down 44% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


SQ747b's Review of First Choice Airlines

24th Oct 2008

Overall Rating

3 stars
  • Value for money
    3 stars
  • Flight From - To
    Gatwick to Colombo, Sri Lanka
  • Flight on time?
    0 stars
  • Comfort on flight
    2.5 stars
  • Flight Date
    October 2008
  • Ticket class
    Club Class
  • Customer service
    1.5 stars
  • Quality of food
    2.5 stars
Good Points

Flight FCA 062 to Colombo 7 Oct 2008 - Star Premium. Excellent cabin crew, nothing too much trouble for them. Reasonable choice on Menu, with good bar service. Reasonable choice of new films, games etc.
Flight FCA 063 to Gatwick 23 Oct 2008 - Star Premium. Crew seemed a bit tired. They worked hard, but elements of the service was missing. One excellent stewardess for whom nothing was too much trouble.
May consider flying with First Choice again, but the Star Premium Cabin needs improving.


Bad Points

FCA 062 - two hour delay - no explanation until aircraft boarded ~ late arrival of incoming flight, need to clean cabin/refuel etc etc. It would have been easy to make an announcement while the passengers were stuck in the holding pens of Gatwick!
A two three two layout in Star Premium is not ideal - the seats although with head rest did not look much better than those in Star class. First Choice should strip out the third seat from each row and install better seats with more room if they want to attract Premium traffic.
Miserable delay of nearly 18 Hours on FCA 063 from Colombo - crew stranded on the Maldives due to weather. Why does First Choice insist its clients MUST return to Colombo from the Maldives the day before departure in case of weather delays, BUT the flight crew can remain on the island. As this incident demonstrates the flight crew have the same risk as clients.


General Comments

Overall, 8/10 for FCA 062 cabin service, aircraft clean, mood lighting quite relaxing.
FCA 063 6.25 /10 for cabin service (8/10 for one stewardess). No mood lighting for overnight flight. Poor choice of only two main courses. Whilst still a long way out from Gatwick only one toilet working in a full B767 - totally unacceptable - why do First Choice aircraft continually have problems with the toilet facilities?

Tweet This Review

SQ747b's review has yet to be rated - Be the first!

How helpful did you find this review?